Shipping & Returns
Shipping and Freight FREIGHT TERMS: In general all orders will be shipped pre-paid and the freight amount will be added to your invoice. We will ship by USPS or UPS, if it is less expensive than a parcel service. CLAIMS: Discrepancies between packing list and goods actually received must be reported within 10 days. Beyond this point, claims become extremely difficult to investigate and resolve. Shipments will be made by the most satisfactory method in our judgment, unless particular shipping instructions are specified. Great care is used in packing all orders. Our responsibility ends, however, when the shipment is delivered to the carrier and accordingly, we are not liable for goods damaged or lost in transit. All claims therefore should be filed with the carrier. We will gladly assist in substantiating such claims. RETURNS: Will gladly accept returns provided goods are in resalable condition, listed in catalog and are received within 15 days of ship date. Returns must be previously authorized by our office. We are sorry, but no returns can be accepted under any other conditions. Returned goods will be subject to a 20% restocking charge. Items not in resalable condition may be refused or incur an additional service charge. Returns are for merchandise credit only.